Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]

Resource Information

The instance Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others] represents a material embodiment of a distinct intellectual or artistic creation found in Indiana State Library.

Image

https://evergreen.lib.in.us/opac/extras/ac/jacket/large/r/16841159

Label

Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]

Title remainder

setting standards and making it real

Statement of responsibility

edited by R. David Lankes ... [and others]

Instantiates

• Implementing digital reference services : setting standards and making it real

Publication

• New York, Neal-Schuman Publishers, 2003

Copyright

• ©2003

Note

Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001

Bibliography note

Includes bibliographical references and index

Carrier category

volume

Carrier category code

nc

Carrier MARC source

rdacarrier

Content category

text

Content type code

txt

Content type MARC source

rdacontent

Contents

Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz

Control code

16841159

Dimensions

28 cm

Extent

xv, 232 pages

Isbn

9781555704506

Isbn Type

(alk. paper)

Lccn

2002029380

Media category

unmediated

Media MARC source

rdamedia

Media type code

n

Record ID

16841159

System control number

(OCoLC)ocm50447847