Coverart for item
The Resource Winning the service game, Benjamin Schneider, David E. Bowen

Winning the service game, Benjamin Schneider, David E. Bowen

Label
Winning the service game
Title
Winning the service game
Statement of responsibility
Benjamin Schneider, David E. Bowen
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1938-
http://library.link/vocab/creatorName
Schneider, Benjamin
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.S34 1995
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Bowen, David Earl
http://library.link/vocab/subjectName
  • Customer services
  • Employees
  • Incentives in industry
Label
Winning the service game, Benjamin Schneider, David E. Bowen
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 261-283) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Building a winning service organization by mastering the rules of the game -- Meeting customer expectations -- Respecting customer needs -- Utilizing customer talents -- Managing personal contact through hiring and training -- Managing personal contact through reward systems -- Managing nonpersonal contact with a personal touch -- Designing a customer-focused service system -- Creating a service culture
Control code
16736826
Dimensions
25 cm
Extent
xi, 295 pages
Isbn
9780875845708
Isbn Type
(alk. paper)
Lccn
94034590 //r952
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)ocm31076335
Label
Winning the service game, Benjamin Schneider, David E. Bowen
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 261-283) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Building a winning service organization by mastering the rules of the game -- Meeting customer expectations -- Respecting customer needs -- Utilizing customer talents -- Managing personal contact through hiring and training -- Managing personal contact through reward systems -- Managing nonpersonal contact with a personal touch -- Designing a customer-focused service system -- Creating a service culture
Control code
16736826
Dimensions
25 cm
Extent
xi, 295 pages
Isbn
9780875845708
Isbn Type
(alk. paper)
Lccn
94034590 //r952
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)ocm31076335

Library Locations

    • Indiana State LibraryBorrow it
      315 W. Ohio St., Indianapolis, IN, 46202, US
      39.77004 -86.164015

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