Coverart for item
The Resource Virtual reference services : issues and trends, Stacey Kimmel, Jennifer Heise, editors

Virtual reference services : issues and trends, Stacey Kimmel, Jennifer Heise, editors

Label
Virtual reference services : issues and trends
Title
Virtual reference services
Title remainder
issues and trends
Statement of responsibility
Stacey Kimmel, Jennifer Heise, editors
Contributor
Subject
Genre
Language
eng
Member of
lJxunlAWdMA
Cataloging source
DLC
http://bibfra.me/vocab/lite/collectionName
Internet reference services quarterly
Dewey number
025.5/24
Illustrations
illustrations
Index
index present
LC call number
Z711.45
LC item number
.V577 2003
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Kimmel, Stacey E
  • Heise, Jennifer
http://library.link/vocab/subjectName
  • Electronic reference services (Libraries)
  • Electronic reference services (Libraries)
  • Internet in library reference services
  • Reference services (Libraries)
Label
Virtual reference services : issues and trends, Stacey Kimmel, Jennifer Heise, editors
Instantiates
Publication
Note
"Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003."
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- The librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana McCaffery Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy VanScoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai
Control code
16840711
Dimensions
23 cm
Extent
194 pages
Isbn
9780789020444
Isbn Type
(alk. paper)
Lccn
2003005365
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)ocm51818544
Label
Virtual reference services : issues and trends, Stacey Kimmel, Jennifer Heise, editors
Publication
Note
"Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003."
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- The librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana McCaffery Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy VanScoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai
Control code
16840711
Dimensions
23 cm
Extent
194 pages
Isbn
9780789020444
Isbn Type
(alk. paper)
Lccn
2003005365
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)ocm51818544

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