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The Resource Virtual reference best practices : tailoring services to your library, M. Kathleen Kern

Virtual reference best practices : tailoring services to your library, M. Kathleen Kern

Label
Virtual reference best practices : tailoring services to your library
Title
Virtual reference best practices
Title remainder
tailoring services to your library
Statement of responsibility
M. Kathleen Kern
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Kern, M. Kathleen
Illustrations
illustrations
Index
index present
LC call number
Z711.45
LC item number
.K47 2009
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
Electronic reference services (Libraries)
Label
Virtual reference best practices : tailoring services to your library, M. Kathleen Kern
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies
Control code
17569616
Dimensions
28 cm
Extent
viii, 148 pages
Isbn
9780838909751
Isbn Type
(alk. paper)
Lccn
2008015379
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)ocn222250186
Label
Virtual reference best practices : tailoring services to your library, M. Kathleen Kern
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies
Control code
17569616
Dimensions
28 cm
Extent
viii, 148 pages
Isbn
9780838909751
Isbn Type
(alk. paper)
Lccn
2008015379
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)ocn222250186

Library Locations

    • Indiana State LibraryBorrow it
      315 W. Ohio St., Indianapolis, IN, 46202, US
      39.77004 -86.164015

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