Coverart for item
The Resource Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie

Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie

Label
Turning lost customers into gold : --and the art of achieving zero defections
Title
Turning lost customers into gold
Title remainder
--and the art of achieving zero defections
Statement of responsibility
Joan Koob Cannie
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Cannie, Joan Koob
Index
index present
LC call number
HF5415.5
LC item number
.C363 1994
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Customer services
  • Customer relations
Label
Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
16730635
Dimensions
24 cm
Extent
ix, 131 pages
Isbn
9780814451106
Lccn
93023362
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)ocm28722398
Label
Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
16730635
Dimensions
24 cm
Extent
ix, 131 pages
Isbn
9780814451106
Lccn
93023362
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)ocm28722398

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      39.77004 -86.164015

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