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The Resource The virtual reference desk : creating a reference future, edited by R. David Lankes ... [and others]

The virtual reference desk : creating a reference future, edited by R. David Lankes ... [and others]

Label
The virtual reference desk : creating a reference future
Title
The virtual reference desk
Title remainder
creating a reference future
Statement of responsibility
edited by R. David Lankes ... [and others]
Contributor
Subject
Language
eng
Member of
Cataloging source
DLC
Dewey number
025.5/2
Index
index present
LC call number
Z711.45
LC item number
.V572 2006
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1970-
http://library.link/vocab/relatedWorkOrContributorName
Lankes, R. David
Series statement
Virtual reference desk series
http://library.link/vocab/subjectName
  • Electronic reference services (Libraries)
  • Reference services (Libraries)
  • Reference librarians
Label
The virtual reference desk : creating a reference future, edited by R. David Lankes ... [and others]
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Establishing performance targets for a virtual reference service : counting totals and beyond
  • Deb Hutchison and Michele Pye
  • Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project
  • Scott Nicholson and R. David Lankes
  • Managing a full scale, 24/7, reference service consortium : integrating specialists from public and academic libraries
  • Vera Daugaard, Morten Fogh, and Ellen Nielsen
  • Creating a knowledge base : analyzing a veteran reference librarian's brain
  • Charles Early, Andrea Japzon, and Sarah Endres
  • Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System
  • Kathryn Robinson
  • Bringing together teens and chat reference : reconsidering "the match made in heaven"
  • Building a virtual community : repurposing professional tools for team-based experiential learning
  • Karen Wenk
  • Laura Kortz, Sharon Morris, and Louise W. Greene
  • Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters
  • Marie L. Radford
  • Training for online virtual reference : measuring effective techniques
  • Eileen G. Abels and Malissa Ruffner
  • Staffing for live electronic reference : balancing service and sacrifice
  • Joe Blonde
Control code
16844689
Dimensions
23 cm.
Extent
xiii, 226 pages
Isbn
9781555705558
Isbn Type
(pbk. : alk. paper)
Lccn
2005027985
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other control number
9781555705558
System control number
(OCoLC)ocm61731355
Label
The virtual reference desk : creating a reference future, edited by R. David Lankes ... [and others]
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Establishing performance targets for a virtual reference service : counting totals and beyond
  • Deb Hutchison and Michele Pye
  • Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project
  • Scott Nicholson and R. David Lankes
  • Managing a full scale, 24/7, reference service consortium : integrating specialists from public and academic libraries
  • Vera Daugaard, Morten Fogh, and Ellen Nielsen
  • Creating a knowledge base : analyzing a veteran reference librarian's brain
  • Charles Early, Andrea Japzon, and Sarah Endres
  • Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System
  • Kathryn Robinson
  • Bringing together teens and chat reference : reconsidering "the match made in heaven"
  • Building a virtual community : repurposing professional tools for team-based experiential learning
  • Karen Wenk
  • Laura Kortz, Sharon Morris, and Louise W. Greene
  • Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters
  • Marie L. Radford
  • Training for online virtual reference : measuring effective techniques
  • Eileen G. Abels and Malissa Ruffner
  • Staffing for live electronic reference : balancing service and sacrifice
  • Joe Blonde
Control code
16844689
Dimensions
23 cm.
Extent
xiii, 226 pages
Isbn
9781555705558
Isbn Type
(pbk. : alk. paper)
Lccn
2005027985
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other control number
9781555705558
System control number
(OCoLC)ocm61731355

Library Locations

    • Indiana State LibraryBorrow it
      315 W. Ohio St., Indianapolis, IN, 46202, US
      39.77004 -86.164015

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