Coverart for item
The Resource Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report, Al Gore, Vice President of the United States

Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report, Al Gore, Vice President of the United States

Label
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report
Title
Serving the American public
Title remainder
best practices in resolving customer complaints : Federal Benchmarking Consortium study report
Statement of responsibility
Al Gore, Vice President of the United States
Title variation
  • Best practices in resolving customer complaints
  • Federal Benchmarking Consortium study report
Creator
Contributor
Subject
Language
eng
Additional physical form
Also available via Internet from the NPR web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/ benchmrk/bstprac.html; current access is available via PURL.
Cataloging source
DGPO
Government publication
federal national government publication
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
bibliography
http://bibfra.me/vocab/lite/organizationName
National Performance Review (U.S.)
http://library.link/vocab/relatedWorkOrContributorDate
1948-
http://library.link/vocab/relatedWorkOrContributorName
Gore, Al
http://library.link/vocab/subjectName
  • Benchmarking (Management)
  • Total quality management in government
  • Consumer complaints
  • Consumer satisfaction
Label
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report, Al Gore, Vice President of the United States
Link
http://purl.access.gpo.gov/GPO/LPS21995
Instantiates
Publication
Note
  • Shipping list no.: 96-0169-P
  • "March 1996."
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
17306628
Dimensions
28 cm
Extent
iii, 40 pages
Isbn
9780160485763
Lccn
96140410
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
Stock number
040-000-00670-2
Label
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report, Al Gore, Vice President of the United States
Link
http://purl.access.gpo.gov/GPO/LPS21995
Publication
Note
  • Shipping list no.: 96-0169-P
  • "March 1996."
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
17306628
Dimensions
28 cm
Extent
iii, 40 pages
Isbn
9780160485763
Lccn
96140410
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
Stock number
040-000-00670-2

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