Coverart for item
The Resource Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]

Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]

Label
Implementing digital reference services : setting standards and making it real
Title
Implementing digital reference services
Title remainder
setting standards and making it real
Statement of responsibility
edited by R. David Lankes ... [and others]
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
DLC
Dewey number
025.5/24
Index
index present
LC call number
Z711.45
LC item number
.V57 2003
Literary form
non fiction
http://bibfra.me/vocab/lite/meetingDate
2001
http://bibfra.me/vocab/lite/meetingName
Virtual Reference Desk Conference
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1970-
http://library.link/vocab/relatedWorkOrContributorName
Lankes, R. David
http://library.link/vocab/subjectName
  • Electronic reference services (Libraries)
  • Electronic reference services (Libraries)
  • Electronic reference services (Libraries)
Label
Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]
Instantiates
Publication
Copyright
Note
Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz
Control code
16841159
Dimensions
28 cm
Extent
xv, 232 pages
Isbn
9781555704506
Isbn Type
(alk. paper)
Lccn
2002029380
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)ocm50447847
Label
Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]
Publication
Copyright
Note
Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz
Control code
16841159
Dimensions
28 cm
Extent
xv, 232 pages
Isbn
9781555704506
Isbn Type
(alk. paper)
Lccn
2002029380
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)ocm50447847

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