The Resource Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]
Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]
Resource Information
The item Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others] represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Indiana State Library.This item is available to borrow from 1 library branch.
Resource Information
The item Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others] represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Indiana State Library.
This item is available to borrow from 1 library branch.
- Extent
- xv, 232 pages
- Note
- Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001
- Contents
-
- Introduction. I want my flying car / R. David Lankes
- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark
- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon
- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam
- Rethinking privacy for the virtual library / Scott D. Johnston
- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou
- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus
- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami
- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes
- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman
- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh
- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith
- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr
- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne
- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein
- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang
- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes
- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson
- Comparing online library and "ask an expert" sites / John Jaeger
- Afterword / Jeffrey Pomerantz
- Isbn
- 9781555704506
- Label
- Implementing digital reference services : setting standards and making it real
- Title
- Implementing digital reference services
- Title remainder
- setting standards and making it real
- Statement of responsibility
- edited by R. David Lankes ... [and others]
- Language
- eng
- Cataloging source
- DLC
- Dewey number
- 025.5/24
- Index
- index present
- LC call number
- Z711.45
- LC item number
- .V57 2003
- Literary form
- non fiction
- http://bibfra.me/vocab/lite/meetingDate
- 2001
- http://bibfra.me/vocab/lite/meetingName
- Virtual Reference Desk Conference
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1970-
- http://library.link/vocab/relatedWorkOrContributorName
- Lankes, R. David
- http://library.link/vocab/subjectName
-
- Electronic reference services (Libraries)
- Electronic reference services (Libraries)
- Electronic reference services (Libraries)
- Label
- Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]
- Note
- Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent
- Contents
- Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz
- Control code
- 16841159
- Dimensions
- 28 cm
- Extent
- xv, 232 pages
- Isbn
- 9781555704506
- Isbn Type
- (alk. paper)
- Lccn
- 2002029380
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
- n
- System control number
- (OCoLC)ocm50447847
- Label
- Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]
- Note
- Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent
- Contents
- Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz
- Control code
- 16841159
- Dimensions
- 28 cm
- Extent
- xv, 232 pages
- Isbn
- 9781555704506
- Isbn Type
- (alk. paper)
- Lccn
- 2002029380
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
- n
- System control number
- (OCoLC)ocm50447847
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.in.gov/portal/Implementing-digital-reference-services--setting/5HrDwl2cmKU/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.in.gov/portal/Implementing-digital-reference-services--setting/5HrDwl2cmKU/">Implementing digital reference services : setting standards and making it real, edited by R. David Lankes ... [and others]</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.in.gov/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.in.gov/">Indiana State Library</a></span></span></span></span></div>
