The Resource Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman
Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman
Resource Information
The item Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Indiana State Library.This item is available to borrow from 1 library branch.
Resource Information
The item Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Indiana State Library.
This item is available to borrow from 1 library branch.
- Extent
- xiv, 181 pages
- Contents
-
- Understanding customer service
- Understanding service quality
- Understanding customer satisfaction
- The framework for improving service quality and customer satisfaction over time
- Developing and implementing a service plan
- Assessing and evaluating satisfaction
- Using computer technology to conduct surveys
- Analyzing survey results
- The challenges to being successful
- Isbn
- 9780838907894
- Label
- Delivering satisfaction and service quality : a customer-based approach for libraries
- Title
- Delivering satisfaction and service quality
- Title remainder
- a customer-based approach for libraries
- Statement of responsibility
- Peter Hernon and John R. Whitman
- Language
- eng
- Cataloging source
- DLC
- http://library.link/vocab/creatorName
- Hernon, Peter
- Dewey number
- 025.5/2
- Illustrations
- illustrations
- Index
- index present
- LC call number
- Z711
- LC item number
- .H455 2001
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorName
- Whitman, John R
- http://library.link/vocab/subjectName
-
- Reference services (Libraries)
- Consumer satisfaction
- Label
- Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman
- Bibliography note
- Includes bibliographical references (pages 171-175) and index
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent
- Contents
- Understanding customer service -- Understanding service quality -- Understanding customer satisfaction -- The framework for improving service quality and customer satisfaction over time -- Developing and implementing a service plan -- Assessing and evaluating satisfaction -- Using computer technology to conduct surveys -- Analyzing survey results -- The challenges to being successful
- Control code
- 8233972
- Dimensions
- 28 cm
- Extent
- xiv, 181 pages
- Isbn
- 9780838907894
- Isbn Type
- (pbk. : alk. paper)
- Lccn
- 00044811
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
- n
- Other physical details
- illustrations
- System control number
-
- (OCoLC)ocm44502264
- (Sirsi) i9780838907894
- Label
- Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman
- Bibliography note
- Includes bibliographical references (pages 171-175) and index
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent
- Contents
- Understanding customer service -- Understanding service quality -- Understanding customer satisfaction -- The framework for improving service quality and customer satisfaction over time -- Developing and implementing a service plan -- Assessing and evaluating satisfaction -- Using computer technology to conduct surveys -- Analyzing survey results -- The challenges to being successful
- Control code
- 8233972
- Dimensions
- 28 cm
- Extent
- xiv, 181 pages
- Isbn
- 9780838907894
- Isbn Type
- (pbk. : alk. paper)
- Lccn
- 00044811
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
- n
- Other physical details
- illustrations
- System control number
-
- (OCoLC)ocm44502264
- (Sirsi) i9780838907894
Embed
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.in.gov/portal/Delivering-satisfaction-and-service-quality--a/BeBFA9oeT4c/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.in.gov/portal/Delivering-satisfaction-and-service-quality--a/BeBFA9oeT4c/">Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.in.gov/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.in.gov/">Indiana State Library</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.in.gov/portal/Delivering-satisfaction-and-service-quality--a/BeBFA9oeT4c/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.in.gov/portal/Delivering-satisfaction-and-service-quality--a/BeBFA9oeT4c/">Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon and John R. Whitman</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.in.gov/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.in.gov/">Indiana State Library</a></span></span></span></span></div>
