Coverart for item
The Resource Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin

Label
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Title
Defusing the angry patron
Title remainder
a how-to-do-it manual for librarians and paraprofessionals
Statement of responsibility
Rhea Joyce Rubin
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Rubin, Rhea Joyce
Dewey number
025.5
Index
index present
LC call number
Z711
LC item number
.R79 2000
Literary form
non fiction
NAL call number
Z665
NAL item number
.H68 no. 100
Nature of contents
bibliography
Series statement
How to-do-it manuals for librarians
Series volume
no. 100
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Customer services
  • Anger
  • Library Services
  • Interpersonal Relations
  • Conflict (Psychology)
  • Anger
  • Hostility
  • Communication
  • Negotiating
  • Servicios de informacion
  • Ira (Psicologia)
Label
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 91-93) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
8233974
Dimensions
28 cm.
Extent
xi, 99 pages
Isbn
9781555703721
Lccn
99048199
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)ocm42462965
  • (Sirsi) i9781555703721
Label
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 91-93) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
8233974
Dimensions
28 cm.
Extent
xi, 99 pages
Isbn
9781555703721
Lccn
99048199
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)ocm42462965
  • (Sirsi) i9781555703721

Library Locations

    • Indiana State LibraryBorrow it
      315 W. Ohio St., Indianapolis, IN, 46202, US
      39.77004 -86.164015

Library Links

Processing Feedback ...