Coverart for item
The Resource Customer service excellence : a concise guide for librarians, Darlene E. Weingand

Customer service excellence : a concise guide for librarians, Darlene E. Weingand

Label
Customer service excellence : a concise guide for librarians
Title
Customer service excellence
Title remainder
a concise guide for librarians
Statement of responsibility
Darlene E. Weingand
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Weingand, Darlene E
Dewey number
025.5
Illustrations
illustrations
Index
index present
LC call number
Z711
LC item number
.W434 1997
Literary form
non fiction
Nature of contents
bibliography
Series statement
ALA editions
http://library.link/vocab/subjectName
Public services (Libraries)
Label
Customer service excellence : a concise guide for librarians, Darlene E. Weingand
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 125-129) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index
Control code
13310097
Dimensions
23 cm.
Extent
xii, 136 pages
Isbn
9780838906897
Isbn Type
(alk. paper)
Lccn
96043394
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)ocm35559206
  • (Sirsi) o35559206
Label
Customer service excellence : a concise guide for librarians, Darlene E. Weingand
Publication
Bibliography note
Includes bibliographical references (pages 125-129) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index
Control code
13310097
Dimensions
23 cm.
Extent
xii, 136 pages
Isbn
9780838906897
Isbn Type
(alk. paper)
Lccn
96043394
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)ocm35559206
  • (Sirsi) o35559206

Library Locations

    • Indiana State LibraryBorrow it
      315 W. Ohio St., Indianapolis, IN, 46202, US
      39.77004 -86.164015

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